Automated Journalism Wikipedia

Automation - Wikipedia.

Online shopping could be considered a form of automated retail as the payment and checkout are through an automated online transaction processing system, with the share of online retail accounting jumping from 5.1% in 2011 to 8.3% in 2016. [citation needed] However, two-thirds of books, music, and films are now purchased online. In addition ....

https://en.wikipedia.org/wiki/Automation.

Interactive voice response - Wikipedia.

Interactive voice response (IVR) is a technology that allows humans to interact with a computer-operated phone system through the use of voice and DTMF tones input via a keypad. In telecommunications, IVR allows customers to interact with a company's host system via a telephone keypad or by speech recognition, after which services can be inquired about ....

https://en.wikipedia.org/wiki/Interactive_voice_response.